Join Talent Achieve ISO 9001 And ISO 27001

Join Talent is a UK-based company that provides flexible recruitment solutions to help businesses find and manage top talent. They offer Recruitment Process Outsourcing (RPO) and embedded recruitment services, meaning they can either take over a company’s hiring process or work alongside internal teams. Their services include talent strategy consulting, employer branding, and on-demand recruitment support.

We spoke to Annie Leach, Chief of Staff and Chief People Officer at Join Talent to discuss their experience working with Compliant towards their ISO 9001 and ISO 27001 certifications.

Why did Join Talent initially decide to invest in ISO?

“It’s fundamental, I suppose, to growing. We’re a growing business, and it’s important that we’ve got the certification because it gives you a certain level, and it’s something that none of our competitors have either.”

“As we continue to grow and scale, having these certifications becomes even more valuable. Not only do they reinforce our credibility, but they also assure our clients that we meet the highest standards. When clients look at us, they can trust that we’ve satisfied all necessary requirements, giving them confidence in our ability to deliver excellence”

Annie highlights the significance of investing in ISO certification as a crucial step in Join Talent’s growth journey. As the company expands, maintaining high standards and industry credibility becomes essential. Achieving ISO certification not only reinforces their commitment to excellence but also sets them apart from competitors who have yet to attain it. This unique advantage showcases their dedication to quality, security, and continuous improvement, further strengthening their reputation in the industry.

Why did you originally opt for Compliant?

“I guess for me, it’s about ensuring that we’ve got the support that we need to make sure that we can get the certification and maintain the certification, and Compliant offers that tailored service and that support to us. I had a lot of dealings with Mark in the beginning, and it was literally a no-brainer. The professionalism, the service, and you buy into Mark as well. So, that definitely helped.”

Annie emphasises that selecting Compliant as their consultancy was driven by the need for expert guidance in both achieving and sustaining their certification. As Join Talent continues to grow, maintaining high standards is just as important as attaining them. Compliant’s tailored approach ensures that the company receives the right level of support, helping them navigate the complexities of compliance with confidence and efficiency. Annie also acknowledges the role of Mark Henderson (MD & Lead Auditor), whose expertise and approach made a strong impression. His guidance and support reinforced their confidence in Compliant, ensuring they had the right partner to navigate compliance with ease.

Choosing Ongoing Support with Compliant

“It was never a question of whether we would stick with them for support. It was just a given. You don’t want to find yourself in a situation where you only focus on recertification when the time comes. Having ongoing audits not only holds me accountable but also ensures that we continuously refresh our processes and keep our management systems up to date.”

Annie explains that continuing with Compliant for ongoing support was a natural decision, not something that required reconsideration. Rather than treating accreditation as a one-time achievement, she values the structure and accountability that regular audits provide. This ongoing process ensures that Join Talent doesn’t just maintain compliance but also continuously improves, keeping their standards high and operations running smoothly.

The Process

“I actually really enjoy it! I look forward to my meetings with them, especially with Cheryl. It’s just easy. They feel like an extension of Join Talent, to be honest. When you work with a company and a supplier like Compliant, it’s important to share the same values and ways of working. And with them, it just works. We complement each other.”

Annie emphasises how seamless and enjoyable the collaboration with Compliant has been. Rather than feeling like an external supplier, Compliant has integrated effortlessly with Join Talent, acting as a natural extension of their team. Their shared values and aligned working styles create a strong partnership, making the process not just effective but genuinely enjoyable.

The Outcome

“I’d say it’s really about the relationship with clients—over the last two years, it has only gone from strength to strength. As you work with Mark, Cheryl, or anyone on the team, you naturally build those connections. They get to know you, your ways of working, and how best to support you. And over time, that relationship just continues to grow deeper.”

Annie highlights that Compliant’s strength lies in the relationships they build with their clients. Over time, their team becomes more than just a service provider—they become trusted partners who truly understand their clients’ needs. This ongoing collaboration ensures that support is always tailored, seamless, and continually improving, reinforcing the strong foundation of trust and mutual understanding.