PAS 2035:2023, MCS, Trustmark, Warm Homes

Explore PAS 2035:2023 standards for energy retrofits in buildings. Achieve compliance and enhance energy efficiency with our expert insights.

Sponsored by the UK Government’s Department for Business, Energy and Industrial Strategy (BEIS), this PAS is a key document within a framework of new and existing standards for conducting effective energy retrofits of existing buildings. PAS 2035:2023 covers how to assess dwellings for retrofit, identify improvement options, design and specify Energy Efficiency Measures (EEM) and monitor retrofit projects. Meanwhile, PAS 2035:2023, which was redeveloped in conjunction with PAS 2035:2023, covers the installation, commissioning and handover of retrofit projects. Organisations which trade using the TrustMark Government-endorsed Quality scheme are required to comply with PAS 2035:2023.

Who is PAS/MCS for?

All those engaged in the management, design and installation of energy efficiency measures in existing buildings, including;

  • Retrofit Advisors, Assessors, Co-ordinators, Designers, Evaluators and Installers working in
  • Commercial building contractors
  • Specialist installers of retrofit measures
  • Local SME builders and independent tradespeople working alone or in small teams
  • Certification Bodies

Why should you use PAS/MCS?

It specifies requirements for the retrofit of dwellings, including:

  • Assessment of dwellings for retrofit
  • Identification and evaluation of improvement options (Energy Efficiency Measures, or EEMs)
  • Design and specification of EEMs (whether individual measures or packages of multiple measures)
  • Monitoring and evaluation of retrofit projects
  • Installation, commissioning and handover

The PAS/MCS also covers a comprehensive range of EEMs that are intended to improve, among other things, the insulation of building fabric elements and air tightness, and to provide, among other things, efficient heating and cooling systems with smart controls, including systems using low- or zero-carbon (LZC) technologies.

In addition to setting out requirements of all of the above, PAS 2035:2023 also specifies requirements for advising building occupants about improvement options appropriate to their homes, and the efficient and appropriate use and maintenance of their retrofitted homes as well as for monitoring and evaluating retrofit projects when appropriate, and feeding back lessons learned to all parts of the supply chain, including the building occupants.

This PAS covers work that is initiated, procured, funded and delivered in a variety of ways, including:

  • Retrofit programmes promoted and/or funded by national or local government schemes, e.g. Warm Homes Plan
  • Retrofit programmes initiated and/or funded by landlords, including social housing organisations, private landlords in the domestic sector and commercial property portfolio holders
  • Retrofit of individual buildings by their owners and/or occupants, including both domestic and commercial owner-occupiers
  • Retrofit that is integrated with and forms part of broader repairs, maintenance and improvement (RMI) activity related to individual buildings or building stocks

NOTE 1: Many aspects of domestic retrofit are covered by existing standards. Where appropriate, those standards are referred to in PAS, and compliance with them is thereby a requirement of PAS.

NOTE 2: This PAS/MCS does not apply to maintenance or repair of any element of an existing dwelling, or system installed in it, which does not involve improvement of the energy performance or ventilation of the dwelling, or a reduction of the carbon dioxide emissions associated with energy use in the dwelling. Nor does PAS/MCS apply to “like-for-like” replacement of damaged or worn-out elements or systems that do not involve improvement of the energy performance or ventilation of the dwelling, or a reduction of the carbon dioxide emissions associated with energy use in the dwelling.

Visit our Dedicated PAS Website: www.compliantpas.co.uk

PAS 2035

With rising energy costs and the UK’s commitment to significantly reduce carbon emissions on the pathway to net zero, the demand for high-quality retrofit and renewable energy installations continues to grow. Government programmes delivered under the Warm Homes Plan aim to improve the energy efficiency of millions of homes across the UK, particularly those occupied by low-income or fuel-poor households.

These programmes are delivered in accordance with PAS 2035:2023, the UK’s specification for the energy retrofit of domestic buildings. PAS 2035 requires a whole-house approach to retrofit, ensuring that improvements such as insulation, ventilation, and renewable technologies are properly assessed, designed, installed, and monitored. Installers carrying out these measures must be certified to PAS 2030:2023 and registered under the TrustMark quality assurance framework.

Alongside energy-efficiency measures, the deployment of low-carbon heating technologies continues to grow. Funding programmes require installations to meet recognised industry standards and quality assurance processes.

Compliant Ltd provides a complete service to support businesses seeking certification and participation in government retrofit programmes. Our service is built around a proven PAS-compliant Quality Management System, enabling installers to meet scheme requirements, operate within the PAS 2035:2023 retrofit framework, and secure certification, allowing them to participate in funded retrofit programmes.

MCS

Becoming certified under the Microgeneration Certification Scheme (MCS) allows your business to demonstrate that it operates a robust and controlled installation process for renewable technologies such as heat pumps, solar PV, and battery storage. MCS certification provides assurance to customers, local authorities, and scheme administrators that installations are compliant, technically sound, and delivered with appropriate consumer protection.

For many domestic renewable installations, particularly those exporting electricity to the grid or installed through government funding, MCS certification is essential. For example, households wishing to receive payments through the Smart Export Guarantee must have systems installed by an MCS-certified installer. Likewise, low-carbon heating systems installed under schemes such as the Boiler Upgrade Scheme must be completed by an MCS-certified company to claim grant funding.

Compliant Ltd provides a complete service to support businesses seeking certification and participation in government retrofit programmes. Our service is built around a proven, MCS-compliant Quality Management System, enabling installers to meet scheme requirements, operate within the PAS 2035:2023 retrofit framework, and secure certification, allowing them to participate in funded retrofit programmes.

TrustMark, PAS 2035 and MCS: Understanding the Standards Behind Quality Home Retrofit in the UK

As the UK continues to improve the energy efficiency of homes and transition toward low-carbon heating, several key standards have been introduced to ensure work is carried out safely, professionally, and to a high standard.

Three of the most important frameworks in this space are TrustMark, PAS 2035, and MCS. These schemes work together to create a structured system for installing energy efficiency measures and renewable technologies in UK homes.

If you are planning a retrofit project, installing insulation, upgrading heating systems, or adding renewable technologies such as heat pumps or solar panels, understanding these standards will help you choose the right installers and ensure your project meets regulatory and quality requirements.

What Is TrustMark?

TrustMark is the UK Government-endorsed quality scheme for tradespeople working in and around residential properties. It provides a framework that helps ensure contractors meet strict standards for technical competence, customer service, and fair trading practices.

Businesses registered with TrustMark must be approved by recognised certification bodies and must follow defined industry standards. They are also subject to ongoing monitoring to ensure they continue to meet these requirements.

TrustMark plays a central role in the UK’s retrofit sector, acting as the consumer protection and oversight framework for many government-backed home improvement schemes.

For homeowners, this means working with a TrustMark-registered business offers greater reassurance that the installer has been independently assessed and operates to recognised industry standards.

How TrustMark, PAS 2035 and MCS Work Together

Although these schemes serve different purposes, they are closely linked and often required together for energy retrofit projects.

In simple terms:

· TrustMark provides the overarching consumer protection and quality assurance framework.

· PAS 2035 defines the process for planning and managing retrofit projects.

· PAS 2030 sets the installation standards for energy efficiency measures.

· MCS certifies renewable energy technologies and installers.

For many government-funded home energy improvement schemes, installers must be registered with TrustMark and comply with PAS standards. If renewable technologies such as heat pumps or solar panels are installed, the contractor must also hold MCS certification.

This layered approach ensures that projects are properly assessed, carefully designed, and installed by qualified professionals.

TrustMark, PAS 2035, and MCS form the foundation of quality assurance for energy-efficiency and renewable-energy installations in the UK.

Together, these frameworks ensure that retrofit projects are properly assessed, carefully designed, and installed by qualified professionals who meet strict industry standards.

For homeowners planning improvements such as insulation upgrades, heating replacements, or renewable energy installations, choosing contractors who adhere to these standards is one of the most effective ways to ensure a successful, reliable project.

What Is the Warm Homes Plan?

The Warm Homes Plan is a UK government initiative launched in January 2026 by the Department for Energy Security and Net Zero. Its main goal is to improve the energy efficiency of homes across the country, reduce household energy bills, and tackle fuel poverty.

The programme includes £15 billion in government investment and aims to upgrade up to 5 million homes by 2030 through insulation, heating improvements, and renewable energy technologies.

By improving the energy performance of homes, the government aims to:

· Reduce energy bills for households

· Lift up to 1 million families out of fuel poverty

· Improve comfort and health in homes

· Support the UK’s transition to low-carbon heating.

The UK has some of the oldest and least energy-efficient housing stock in Europe. Many homes still suffer from poor insulation, inefficient heating systems, and high energy costs.

The Warm Homes Plan was created to address these challenges by delivering large-scale upgrades that improve energy performance while reducing carbon emissions.

Government analysis suggests that upgrading homes through insulation, efficient heating systems and renewable technologies could significantly reduce household energy costs while improving long-term energy security.

The Warm Homes Plan represents one of the most ambitious efforts to improve the UK’s housing stock. With billions of pounds committed and millions of homes targeted for upgrades, it could significantly reduce energy bills, improve living conditions, and accelerate the transition to low-carbon heating.

For homeowners, landlords, and industry professionals, understanding how the Warm Homes Plan works — and how it connects with retrofit standards like PAS 2035 and MCS — will be essential as the programme expands over the coming years.

As the UK moves toward a more energy-efficient future, initiatives like the Warm Homes Plan are likely to play a central role in transforming how homes are heated, insulated, and powered.

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A Step-by-Step Guide

Discover how we guide you through every stage of achieving ISO certification. From initial gap analysis to ongoing support, our structured process ensures you meet and maintain the highest standards.
1

The Gap Analysis

GAP Analysis compares actual business performance with a quality management system’s potential or desired performance. It will identify the responsible and relevant persons within the organisation and the company’s operational process flows. It will identify the gaps required to be satisfied by the ISO Standard.

Once Compliant understands the documentation your business has in place, we will fill all the gaps. We know precisely what is required to get you certified to ISO stress-free and first time.

We can provide a commitment letter from ourselves and the certification company to say you are on the ISO journey, which helps you with tenders, PQQ and clients.

2

Documentation And Folder Structure

Develop or enhance an existing management folder structure for document retrieval and versioning. Implement the Integrated Management System (IMS), ensuring complete synergy with the existing system, or create a new and more robust version. Identify all interested parties, legislation, risk assessments, plans, process flows, and policies. Identify the right UKAS-approved certification company.

As we are certified, how can we not get your business certified?

We provide a comprehensive management system made up of populated documents. We know what the auditor will ask for before they ask. We collate these documents in advance of the audit.

3

Stage One Assessment

Stage 2 certification audit. This can be completed by the certification company remotely, on-site, or in a blended format. A site visit to one of your clients may be necessary. Certification achieved.

We ensure you have a robust management system of populated documentation and full-on-the-day audit support to liaise with the auditors and represent your business.

If anything is required on audit day, we collaborate to sort out the audit, ensuring a smooth process for all concerned.

Once you have been advised by the auditor that you are being recommended for certification, we collate all the relevant final pieces of information and liaise with the certification body to get your certificates. We then promote your business by case study to announce to all your peer ISO businesses that you are certified.

4

Internal Audit

Internal Audit. This is the sanity check before your stage 2 certification audit. A complete check on all documentation and ensure process flows are accurate, and a comprehensive understanding of the IMS to ensure the business meets the standard’s requirements. Check that all controls are implemented, including KPI maintenance and corrective actions. Continuous improvement. Meetings with the Management team to ensure compliance and understanding of the requirements in preparation for the Stage 2 on-site audit. There will be online team meetings, emails, and, when required, on-site visits to ensure you are audit-ready.

We take the stress out of certification.

5

Stage Two Assessment

Stage 2 certification audit. This could be completed by the certification company remotely, on-site, or even blended. A site visit to one of your clients may be necessary. Certification achieved.

We ensure you have a robust management system of populated documentation and full-on-the-day audit support to liaise with the auditors and represent your business.

If anything is required on audit day, we collaboratively sort the audit to ensure a smooth process for all concerned.

Once you have been advised by the auditor that you are being recommended for certification, we collate all the relevant final pieces of information and liaise with the certification body to get your certificates. We then promote your business by case study to announce to all your peer ISO businesses that you are certified.

6

Ongoing Support and Improvement

Compliant Ltd offers comprehensive ongoing support and continuous improvement.

Once certified, your business must retain the certification. This can be very timely and costly to a company. We take all of that away and make it.

Periodic maintenance of IMS to ensure all controls continue to be implemented, as well as maintaining a risk-based internal audit to include an audit of controls, complete management reviews, assess KPIs and corrective actions, and continually seek improvement.

See our comprehensive expert ongoing support information

1

The Gap Analysis

Identify gaps in your current system compared to the desired standards.

2

Implementation Support

Provide guidance to amend and implement necessary changes to meet standards

3

Stage One Assessment

Conduct a preliminary assessment to ensure readiness for certification.

4

Internal Audit

Perform an internal audit to verify compliance and prepare for final assessment.

5

Stage Two Assessment

Carry out the main certification audit to ensure all standards are met.

6

Ongoing Support and Improvement

Offer continuous support to maintain compliance and drive improvements.

Other Services

ISO and Business Training Courses

Compliant deliver a wide range of ISO training courses including ISO 9001, 14001 and 22301. Other courses are available so call on 0333 456 5000

Health and Safety Consulting

Compliant are expert Health and Safety Consultants helping business gain accreditations to drive their businesses forward.

Our dedicated process and post certification

Discover our post-certification support, including spreading your ISO certification payments and how the ongoing support can benefit your business.

Research & Analysis

We tailor standards to fit your business needs, helping you implement a documented management system. Our goal is to ensure compliance with your selected standard(s).

Assessment

We start with a document review to verify your system’s existence. Next, we conduct onsite assessments to ensure your operations align with your documented system.

Certification

If any issues are found, we’ll provide a detailed report and give you the chance to address them. Once everything is resolved, we issue your certificates and complete your registration with the applicable schemes.

 Hi All, I just wanted to send a proper thank you for all your help with this year’s ISO audit as I didn’t get the chance the other day, and also for the support you’ve given us over the years. This year’s audit went particularly smoothly thanks to you all however Ryan, your advice, practical approach, and the time you took to make sure we were fully prepared it really didn’t go unnoticed mate.
Applications Assist Limited
Mudz
"The best decision we have made in 2025 so far has been to work with Compliant."
Meglio Ltd
Michael Commissar
"Compliant have been intrinsic to Iplicit reaching this stage, with unwavering support and of course applied with their own knowledge and experience, which has been invaluable."
Iplicit Ltd
Ken Russell
"We appreciate all your help and guidance it’s been a pleasure and look forward to meeting the rest of the team."
Hydraquip
Barry Thompson
"Thanks again for Donna's support for this audit, and thanks also Ryan for your help since joining the team. It is an amazing result for us, we couldn’t have done it without you. I wouldn't hesitate to recommend to others."
Pinnacle Precision Engineering
Ben Rossi
We are happy with the full process from start to finish, Compliant are Efficient, friendly and have extensive knowledge in what they do and would recommend compliant to any other company looking to achieve ISO Certification
Core Security
Lynne
Richard said the process from start to finish was a delight and so smooth and stress free.
Blue Telecom
Richard
We continued using Compliant because we received excellent support and customer service throughout the whole process. Team meetings were arranged well in advance, and their help and advice were given as and when needed.
Speedings
Linda
In the lead up to our audits, everything was explained to us clearly which meant that we were thoroughly prepared. If we had any questions, even a few which we thought were quite silly, we would send these across to Mark and he would get back to us promptly every time.’
Sir Joseph Isherwood Ltd
Paul Dixon
Casey finished by saying, ‘Put simply, we love working with the Compliant team, the process flows exactly as it should and we’re confident that when the audits come around, we have everything in place with no need to panic.
CK Beckett
Casey
 It has been super easy with Mark and his team guiding us throughout the year. It feels like you can use Compliant as much or as little as you want. We are keen to continually evolve our ISMS and Compliant are there to help guide and support us through the process.
Iplicit
Ed
Compliant made it easy for my team to get on with their day jobs while working with us in the background to manage the audit and achieve certification.
Boost Education
Laura Penfold
Big thanks to Mark and the team for making the process so simple.
Zaltek Digital
Mark Middleton - Managing Director
Compliant delivered carried out a superb job on our management system and helping achieving certification to UKAS ISO 9001 and the NHSS 16 highways sector scheme – thanks
M A Stanton and Sons
Andy Stanton - Director
Compliant have been great from day one, very thorough, very knowledgeable and helpful. I would definitely recommend them.
ARMAH Switchgear
Paul Croft
Compliant delivered on time and in budget all of our UKAS ISO 9001, 14001 and 45001 international certifications. They even helped us attain a grant towards the overall cost of implementation. Good job well done and efficiently.
O'Brien's Specialist Crane Division
Callum O'Brien - Director
The Compliant team were asked to support us on all aspects of health and safety and subsequently proved to be an immense help towards the recertification of all of our UKAS ISO certifications
O'Brien's Demolition
Michael O'Brien
Wow, thank you very much for all of Compliant's help, we could not have got here without your great contribution
Chapter Eight Traffic Solutions
Ejikeme Ibe
We found Compliant to be an extremely efficient business in both the financial and deliverable sense of the word. They helped us achieve UKAS ISO 9001 and 14001 with the NHSS 12 sector scheme in quick time and at an excellent price – thank you
Contract Options
Malcom Stock - Director
 Hi All, I just wanted to send a proper thank you for all your help with this year’s ISO audit as I didn’t get the chance the other day, and also for the support you’ve given us over the years. This year’s audit went particularly smoothly thanks to you all however Ryan, your advice, practical approach, and the time you took to make sure we were fully prepared it really didn’t go unnoticed mate.
Applications Assist Limited
Mudz
"The best decision we have made in 2025 so far has been to work with Compliant."
Meglio Ltd
Michael Commissar
"Compliant have been intrinsic to Iplicit reaching this stage, with unwavering support and of course applied with their own knowledge and experience, which has been invaluable."
Iplicit Ltd
Ken Russell
"We appreciate all your help and guidance it’s been a pleasure and look forward to meeting the rest of the team."
Hydraquip
Barry Thompson
"Thanks again for Donna's support for this audit, and thanks also Ryan for your help since joining the team. It is an amazing result for us, we couldn’t have done it without you. I wouldn't hesitate to recommend to others."
Pinnacle Precision Engineering
Ben Rossi
We are happy with the full process from start to finish, Compliant are Efficient, friendly and have extensive knowledge in what they do and would recommend compliant to any other company looking to achieve ISO Certification
Core Security
Lynne
Richard said the process from start to finish was a delight and so smooth and stress free.
Blue Telecom
Richard
We continued using Compliant because we received excellent support and customer service throughout the whole process. Team meetings were arranged well in advance, and their help and advice were given as and when needed.
Speedings
Linda
In the lead up to our audits, everything was explained to us clearly which meant that we were thoroughly prepared. If we had any questions, even a few which we thought were quite silly, we would send these across to Mark and he would get back to us promptly every time.’
Sir Joseph Isherwood Ltd
Paul Dixon
Casey finished by saying, ‘Put simply, we love working with the Compliant team, the process flows exactly as it should and we’re confident that when the audits come around, we have everything in place with no need to panic.
CK Beckett
Casey
 It has been super easy with Mark and his team guiding us throughout the year. It feels like you can use Compliant as much or as little as you want. We are keen to continually evolve our ISMS and Compliant are there to help guide and support us through the process.
Iplicit
Ed
Compliant made it easy for my team to get on with their day jobs while working with us in the background to manage the audit and achieve certification.
Boost Education
Laura Penfold
Big thanks to Mark and the team for making the process so simple.
Zaltek Digital
Mark Middleton - Managing Director
Compliant delivered carried out a superb job on our management system and helping achieving certification to UKAS ISO 9001 and the NHSS 16 highways sector scheme – thanks
M A Stanton and Sons
Andy Stanton - Director
Compliant have been great from day one, very thorough, very knowledgeable and helpful. I would definitely recommend them.
ARMAH Switchgear
Paul Croft
Compliant delivered on time and in budget all of our UKAS ISO 9001, 14001 and 45001 international certifications. They even helped us attain a grant towards the overall cost of implementation. Good job well done and efficiently.
O'Brien's Specialist Crane Division
Callum O'Brien - Director
The Compliant team were asked to support us on all aspects of health and safety and subsequently proved to be an immense help towards the recertification of all of our UKAS ISO certifications
O'Brien's Demolition
Michael O'Brien
Wow, thank you very much for all of Compliant's help, we could not have got here without your great contribution
Chapter Eight Traffic Solutions
Ejikeme Ibe
We found Compliant to be an extremely efficient business in both the financial and deliverable sense of the word. They helped us achieve UKAS ISO 9001 and 14001 with the NHSS 12 sector scheme in quick time and at an excellent price – thank you
Contract Options
Malcom Stock - Director

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